Administration of JIRA and Confluence in CCV Informační systémy

Characteristics of customer

CCV Informační systémy has been operating on the market since 1992. It is one of the major players on the domestic scene in the field of information systems. The company provides comprehensive deliveries in development of logistics solutions, implementation of WMS systems and business information systems on a Microsoft Dynamics platform. The company specialises in solutions for electronic invoicing, credible archiving, electronic data interchange (EDI) and paperless commercial document circulation.

Specifications and aims of the project

CCV Informační systémy uses JIRA and Confluence as the primary information system. The company contacted us at the start of 2011 with a request for help resolving problems of frequent server failures and long unavailability of the whole system. We have provided complete administration of JIRA and Confluence for CCV since that time. We process customer requirements for configuration and setting of the system on a daily basis and ensure their implementation in line with the service agreement. We provide the customer proactive monitoring of the whole environment and propose any possibly system modifications which will lead to the overall stability of the system. The availability of the environment has been more than 99% for a long time.

Our Atlassian Experts provide CCV Informační systémy consultancy in the field of business processes which we help to optimise and implement in JIRA, JIRA Agile and Confluence systems.

We have prepared customised plugins for the customer which support their internal processes and simply their work. We have prepared a programme solution for integration of Atlassian JIRA with Microsoft Sharepoint, which integrate the data of both systems and provide the users a comprehensive overview.