Operation of Atlassian tools On-premises

We provide you with technical support and administration of Atlassian tools running on your servers. Our experts will ensure regular management and configuration of the environment and Atlassian tools according to all requirements. At the same time we provide monitoring of environments and applications, which will allow us to avoid system disruptions, thus you can enjoy a high availability of the entire environment.

At the same time we provide monitoring of environments and applications, which will allow us to avoid system disruptions, thus you can enjoy a high availability of the entire environment. In the event that some incident does occur after all, we will resolve it. We take care of regular maintenance and optimization of the entire environment and applications. We will set up the environments and applications so that they run as fast as possible. We will ensure regular updates of Atlassian tools for you, giving you the added value that Atlassian delivers in new versions of its systems.

Your responsibility will be to ensure a sufficiently powerful hardware and backup.

Regular Application Monitoring

  • We will be happy to provide you with 24/7 monitoring of your applications. In the event that your servers are not connected to the Internet, we will work together with the IT department of your company on the provision of an appropriate system of monitoring your applications.

High Availability of Your Applications

  • We will work hard to ensure high availability of your applications. Although environments and applications will run on your servers, we are able to guarantee application availability in the range of 99.9%.

Resolution of Requirements Under the Service Agreement

  • Our experts will provide resolution of all of your requirements with the guaranteed reaction time under the service agreement. The reaction times for commencement of incident resolution begins at 30 minutes.

Additional Services

We can provide

  • Professional consultation and analysis of possibility of using the system in enterprise
  • Training of administrators and users of system
  • Administration of system, hosting
  • Integration with other enterprise systems
  • Development of custom add-ons for the individual client’s needs
  • Sell, installation and integration of own add-ons: Confbox add-on, Easy Mind add-on, SLA Plugin, Work Report plugin, ALM Pack
  • Sell of 3rd party add-ons: choice of more than 1 000 application extending add-ons from Atlassian Marketplace
Mgr. Tomáš Páral

Petr Michálek Sales Director

+420 602 507 062

sales@morosystems.cz

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